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Return & Refund Policy

At Retail Purchase Point, customer satisfaction is very important to us. We offer a 15-day return policy on eligible items. If you are not satisfied with your purchase, you may request a return within 15 days of delivery.

1. Return Eligibility

To qualify for a return, items must be unused, in original condition, and include all packaging, tags, accessories, and documentation. Items that are damaged due to misuse, missing components, or not in resellable condition may be rejected.

2. Return Request Process

To initiate a return, contact our support team at contact@retailpurchasepoint.com within 15 days of receiving your order. Please provide your order number, item details, and the reason for the return. Approved requests will receive further instructions.

3. Return Shipping

Customers may be responsible for return shipping costs unless the product was delivered damaged, defective, or incorrect. We recommend secure packaging and a trackable shipping method.

4. Refund Processing

Once the returned item is received and inspected, refunds will be processed. For Cash on Delivery orders, refunds will typically be issued via bank transfer, digital wallet, or other agreed method within 5–10 business days after approval.

5. Exchanges

If you wish to exchange an item for a replacement, contact us within the return period. Exchanges depend on product availability. If a replacement is unavailable, a refund may be issued instead.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, notify us within 72 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

  • Gift cards or store credits
  • Digital products or downloadable items
  • Opened personal care or hygiene products
  • Perishable goods
  • Customized or personalized products
  • Items marked as Final Sale

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please contact us so we can investigate and assist you.

9. Contact for Returns

Retail Purchase Point
Email: contact@retailpurchasepoint.com